Shipping policy
Shipping Policy
Thank you for shopping with HEAVY RITUAL.
Where we deliver
We currently deliver to England, Scotland and Wales only.
We do not currently offer delivery to Northern Ireland, the Channel Islands, the Isle of Man or international destinations.
Made-to-order clothing
Our clothing is printed to order by our fulfilment partner, Printful. Each item requires production time before it can be dispatched.
Orders are sent for fulfilment after payment has been confirmed.
Delivery times
Please allow time for both production and shipping. Our estimated delivery window is 5–10 business days, although this is an estimate rather than a guaranteed delivery date.
Delivery may take longer during busy periods or if there are production or courier delays. We will contact you if we become aware of a significant issue affecting your order.
Shipping costs
Shipping costs are calculated and displayed at checkout before you complete your purchase.
Any applicable free-shipping offers will also be shown at checkout.
Tracking
Where tracking is available, you will receive a shipping confirmation email with tracking information once your order has been dispatched.
Incorrect delivery details
Please check your delivery address carefully before placing an order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered fulfilment.
Missing or damaged deliveries
If your order has not arrived or arrives damaged, please contact us so we can investigate and arrange an appropriate resolution.
Contact
For shipping enquiries, email:
Please include your order number when contacting us.